Terms & Conditions

1. Initial Consultation

   The initial consultation will be agreed between the dietitian and the client and you will receive an e-mail confirming this. The assessment will be undertaken and a treatment plan agreed. The need for further treatment will be communicated and agreed. A written report will be generated and shared with any parties needed (e.g. GP or consultant) with your prior consent.

2. Review Appointments

   Review appointments will be agreed in advance and confirmed via e-mail. If you book a block of sessions, these can be taken over any reasonable time period as agreed between the dietitian and the client. Future sessions will be booked at the end of the session. A report or action points (as appropriate) will be generated and sent to the client and any other parties as required and with prior consent from the client.

3. Cancellation

   We require notice for cancellations.

   • Cancellations within 7 days of the appointment will incur a 20% cancellation fee.
   • Cancellations within 48 hours of the appointment will incur a 100% cancellation fee.
     • The cancellation fee may be waived in some extenuating circumstances, as deemed appropriate by the dietitian.
4. Fees
   • Fees will be agreed and paid prior to booking appointments.
   • Pre-payment is required to book initial appointments.
   • If a dietitian books you in for a follow-up, no pre-payment will be taken and we will invoice you after the appointment.
   • Invoices are payable within 7 days unless agreed otherwise.
   • The following process will apply in the event of non-payment:
     • The dietitian will contact the client to remind them that that payment is overdue.
     • If an invoice is not paid within 7 days thereafter, the client will receive written notice that therapy is suspended pending payment in full.
     • If payment is not received in full within 7 days of therapy being suspended, the dietitian reserves the right to refer the matter to a solicitor and to commence legal action.
5. Data Protection

   The dietitian is registered with the Information Commissioner's Office (ICO) as a Data Controller, registration number ZB318782.

   All client details, case notes and correspondence will be stored securely and treated confidentially according to General Data Protection Regulations and the Data Protection Act 1988. Information is stored in accordance with British Dietetic Association and Health and Care Professions Council standards.

6. Electronic Communication

   E-mail is the preferred method of communication but is never 100% secure, with your consent we will send all communication via the e-mail address you provide us with.